This website, www.gaiserlidis.com, is an online shop for the display and distribution of spare parts for trucks online and operates under the management of a Greek owned company named "LEONIDAS GAISSERLIDIS & SON O .. in Thessaloniki, Delta Municipality AYKT.E. Navarinou TT1284, post. 57009 and is active in Greece, ΑΡ. ΓΕΜΗ: 038812605000, contact info [email protected] & [email protected], +30 2310753810 and is legally represented (hereinafter referred to as the Company).
These General Terms and Conditions of Use of the Website are binding rules that the Company adheres to and enforces when providing the following information society services to users of the online store www.gaiserlidis.com. These terms are fully compliant with applicable European and Greek law and non-compliance by users of the Website or third parties with them implies the removal of any liability of the Company with respect to any natural or legal persons affected.
2. Information and products provided
The company makes every effort to ensure that the information provided to the online store regarding the identity of the company and the processing of electronic transactions is governed by the highest accuracy, clarity, timeliness, completeness, accuracy and availability. However, the company makes no warranty or bears any responsibility for the accuracy, completeness, timeliness, clarity, suitability, validity, availability or authenticity of the information contained therein. Therefore, in good faith, the Company is not responsible for and is not bound by registrations of error / omission in the common experience and is entitled to rectify them whenever it realizes their existence.
The site contains data, images and necessary information to guide and facilitate the visitor / user in the purchase of online store goods and in providing any relevant information and services. This data is constantly updated and updated, however, it may change for specific markets or for legal reasons. The Company may unilaterally and in its sole discretion make any changes to the Products or their features described on the Website at any time and without prior notice, in which case it is not liable to the visitor / user or third parties. of persons.
3. Limitation of Liability
The Company disclaims any responsibility for any damage resulting directly or indirectly, incidentally or consequently, or in any way related to the access or use of the Site. The content of the Website is provided "as is" and the Company as aforementioned does not provides no warranty, whether express or not, of the completeness, correctness, timeliness, commerciality, non-infringement or suitability of this content for any use or purpose.
The Company is not liable and liable for any damage or damage arising from the cancellation of orders, failure to execute or delay in the execution of any online trading for any reason other than as set forth herein. . It does not guarantee the availability of the products on display in the online store, but undertakes to inform the customer concerned in advance of the availability or non-availability of the products, so in this case it is not liable.
The Company, under any circumstances, including in the event of negligence, shall not be liable for any kind of positive or consequential damage suffered by the visitor / user of the site, the online store, the newsletter, the options and the contents or a third party for any reason. the operation or not and / or use of the Website or the failure to provide services, products or information made available by it and any unauthorized interference by third parties in products, services or information are disposed of through it.
Also, the company does not warrant that the website, options and contents will be provided without interruptions and errors, that errors will be corrected or that any queries will be answered. Likewise, the company does not undertake that the website or any other related website or servers through which the content is made available to visitors / users are provided without "viruses" or other harmful software. The cost of any corrections or services is borne by the visitor / user and under no circumstances will the company
4. Intellectual property rights
All content of the e-shop, with the exception of the explicitly mentioned exceptions (third party copyright), including but not limited to distinctive titles, trademarks, images, graphics, photographs, designs etc. (hereinafter referred to as copyright) national, Community and international law. Their use in the online store under no circumstances grants them permission or right to use them by third parties. The Company reserves all copyright in the content and copies created thereunder.
Reproduction, republishing, copying, storing, selling, transmitting, distributing, publishing, executing, downloading, translating, modifying in any way, in part or in summary without the prior, written and special consent of the proprietor, is expressly prohibited . The Company reserves the right to take civil, administrative, and criminal legal action against any violator of the relevant terms and conditions relating to the use of the above assets.
Where not specifically mentioned, the products are not genuine and are used to replace them. Logos The names and codes that may be used on non-genuine products as references for correspondence and compatibility purposes belong to the companies and manufacturers that are their rightful owners. References to manufacturers' trademarks or trademarks and their codes are used solely as references / references and are in no way an indication of any association between the company and the manufacturers of genuine spare parts.
The company ensures that the genuine and non-genuine products in this online store are clearly distinguished in order to protect the visitor / user from the risk of confusion regarding the origin of the products and to respect the rights of the rightful owners of the trademarks. . For this purpose, all products advertised in this online store bear the mark of their manufacturer, which explicitly indicates whether they are genuine spare parts (designated ORIGINAL) or whether they are compatible parts of a different manufacturer (marked with the respective manufacturer's logo).
5. Limited license
The Company, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants the visitor / user a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents.
This License is not a transfer of title to the Website and its details and is subject to the following restrictions: (1) The visitor / user must retain all copies of the Website and its details, all copyright and other proprietary notices (2) may not modify the Website and its information in any way or reproduce or publicly display, or otherwise distribute or otherwise use the Website and its information for any purpose whatsoever. public or commercial purpose, unless otherwise permitted herein.
6. Responsibility of the user
The visitor / user of the site must, on the one hand, fully comply with the rules and regulations of Greek, European and international law and the relevant laws governing telecommunications and on the other hand shall refrain from any unlawful use of electronic content and services. shop.
In addition, he / she must behave kindly, kindly and discreetly during the visit and use of the site, acting in accordance with good faith and good morals. It is expressly forbidden to adopt unfair practices or other methods, acts or omissions that are contrary to the Internet User Code of Conduct, NETIQUETTE. Any damage caused to the Site or the Network in general, resulting from the unlawful or even unauthorized use of the Services by the User falls within the scope of its sole responsibility.
The User is obliged to refrain from any action that restricts or prevents third parties from using the Website or is intended to load or undermine or alter or disrupt, damage or malfunction. In addition, the user is obliged to refrain from any generally illegal, abusive and unfair behavior by using the Website.
The User shall be liable for any damage suffered by the Company, as a result of its acts or omissions, which constitute a breach of its obligations under the applicable law and these terms and conditions, including the Company's involvement in litigation as well as in cases where oblige the company to pay fines or indemnities to third parties for breach of the user's obligations, without prejudice to the right of the company to bring reductions against the user.
7.Use Links to Third Party Websites (Links)
8. Cancellation-refund policy
A) Cancellation of order
The consumer can cancel any order that has already been submitted through the online store within 24 hours from the time of submission, if it has not already been shipped by the company. Cancellation of orders can be done either by telephone, via the hotline +30 2310753810, or by e-mail at [email protected]
B) Returns of products due to delivery error
The consumer has the right to request replacement of the product / spare part if the delivered item does not correspond to the type and quantity of his order or any contracted property is excluded due to the fault of the company. The consumer must immediately contact the company about the error. Requirements are that the products are in the condition in which they were received (without damage and with intact packaging). Replacement involves the shipment of a product / spare part of the same quality and price, and refunds are foreseen only if this is not possible. In this case the cost of returning the products to the company as well as the costs of returning to the consumer shall be borne by the company, provided that the place and method of return proposed by the company are observed.
C) Returns of products considered defective in delivery (DOA)
Returns of products that are considered to be defective on delivery (DOA) will be accepted within fifteen (15) calendar days of the issue of the invoice with a Shipping Note upon consultation with the company. At the same time, the product should not have suffered any form of wear and tear on the fault of the consumer and have all the original documents that accompanied the product (retailer, warranty etc.) in its full packaging and intact, if carried , his security tape. In these cases the following apply:
The product is picked up and checked for any defect reported by the consumer.
Provided that they have been previously received and inspected by the company, the item will be replaced with a similar new one, or in case of unavailability of another new product of similar quality and price, otherwise the consumer will not be replaced. refund of the original purchase to the consumer. The refund is done in the same way that the original payment was made to the company.
In particular, in the event of a credit card debit the company will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will then proceed to any action provided for under the contract concluded with the consumer without any further liability of the company. . Upon receipt of this information, the company bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of cash payment, if the consumer had opted for the "pick up from the store" option, the cash will be returned to him by the company 's physical store, Thessaloniki Ave. In case of payment by bank transfer, the bank will transfer the invoice from the company accounts to the customer.
Shipping costs for both returning the product to the company and forwarding the replacement product to the consumer are borne by the company.
In the event that the products are returned damaged or defective the company has the right to seek compensation from the consumer, the amount of which will be determined by the condition of the products, and to make a full or partial settlement of its claim unilaterally and without any further price. vis-à-vis the consumer.
D) Return of non-defective products - Right of undue withdrawal by the customer
The consumer, in accordance with Law 2251/1994 on consumer protection, has the right to withdraw from the purchase contract within 14 calendar days from the date of conclusion of the service contract (when such a contract), or from the delivery ( when it comes to products) and even when there are many products in the same order of delivery and the latter when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:
This withdrawal is unreasonable and free of charge and if the item has already been delivered the consumer must return the product exactly in the condition it received, with all its accessories, the forms accompanying it and its packaging in excellent condition. Return of the item is accepted only if the buyer has first paid all the fees charged by the company for shipping the item and shipping costs for the item.
The withdrawal statement is filed in writing or electronically at [email protected] and the company is required to send confirmation of receipt of the withdrawal statement as soon as it has been received.
Following the statement of withdrawal, the company is obliged to pay the price received within 14 days of delivery of the product.
Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
The refund will be refunded to the customer using the same means as the original collection. Specifically in the case of credit card debit as follows: in the event that before the withdrawal and refund of the item the fee has been paid by the Bank, the Company will be obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed with each an act provided for in the contract concluded with the consumer. Upon receipt of this information, the company bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of cash payment, if the consumer had opted for the "pick up from the store" option, the cash will be returned to him by the company 's physical store in Thessaloniki, Delta Municipality AYKTE. THE. Navarinou TT1284, 57009. In case of payment by wire transfer, the refund will also be made by wire transfer to the client's own account.
The consumer is liable to indemnify the company if it has used other than what is necessary to ascertain the nature, characteristics and functioning of the goods in the space until the declaration of withdrawal. The nature, characteristics and functioning of the goods should be ascertained on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company, however, without opening the product packaging and using it. in any way the good. The company is willing to inform the customer of any product inquiries by providing additional information material electronically or otherwise. When the packaging is opened and / or used, their value is automatically reduced as the product is classified as used and the customer is obliged to compensate the company for the decrease in the value of the product. The decrease in value from the opening of the packaging and consequently the classification of the product as used is considered on a case-by-case basis and is determined by the company and is usually in the range of 20% -30%. The company is entitled to agree with the customer its compensation further and by mutual netting.
In the event that the products are returned damaged or defective the company has the right to claim compensation from the customer, the amount of which will be determined by the status of the products and to make a full or partial compensation of its claim in full or in part. the customer's.
The right of withdrawal does not apply to special product orders or spare parts supplied by the company in accordance with consumer specifications or clearly personalized (Article 3l, par. C, Law 2251/1994)
9. Ways to order
A) Member account
The visitor of the web site, if it has legal capacity, is able to order the remotely available products presented on the web site, in accordance with these terms and ordering procedure developed on the individual web sites. To use the product purchase order submission feature, the visitor / user is required to register at www.gaiserlidis.com. When registering, the user will be asked to specify two passwords that are used to identify him / her: username and password, which provide the user with complete security whenever he / she registers them. in his personal information. In addition, it must agree to: (a) provide true, accurate, valid and complete information about the information requested in the relevant requests for access to its contents; and (b) maintain and thoroughly update its registration information in order to be true; accurate, valid, up-to-date and complete. The information requested on the individual sites is required for the conclusion and execution of the contract and if the customer refuses to make it available to www.gaiserlidis.com or the information provided is inaccurate, the contract will not be valid and the online store will not be able to execute the user's order.
Members / users remain solely responsible for all transactions performed under their personal password, username and general user account. Members / users agree to notify the online store immediately of any unauthorized use of their account and any occurrence and / or potential breach of security. Also, members / users are solely responsible for the careful use of their account and the standard logout of their account at the end of each logout. The Company is not liable for any damage or damage arising from the members' inability or negligence to comply with and follow this clause.
B) Order conditions
The visitor / user of the online store has the possibility to place a valid order if it is legally competent according to the Greek Civil Code. The company reserves the right to demand from the supervisor or guardian any orders placed by incompetent persons. However, the company is not always able to safely verify the details of its customers in most orders and therefore cannot be held responsible for cases of lack of legal capacity.
All contracts for the purchase of products through the online store are governed by Greek law as amended by the European Directives relating to electronic commerce and distance contracts with consumers.
To place an order requires:
filling in the relevant form with the details required for the conclusion of the sales contract
the unconditional acceptance of the terms of the contract of sale, in respect of the item sold, the quantity, the price including taxes and other expenses, the manner of processing the transaction, the time and place of delivery of the supply,
In particular, the ordering process works as follows: the consumer finds the products that interest him or her through the online store search engines or through the various thematic and product pages. Then by selecting the Add to Cart link he is given the opportunity to add products that interest him in the online shopping cart. Once you have added the desired products to your shopping cart, you will be given the opportunity to go through the BUY link to go to the COMPLETE ORDER page where you choose the shipping address of the product as well as the desired shipping and payment method. The same page provides the user with a summary of their order which includes choosing how to send and pay securely online. It also shows the receipt of his order which he can print. By selecting the Submit Order link the user submits his order in its final form and in accordance with the terms agreed upon as shown in the above summary and the company informs about the successful submission of his order.
Submitting a product purchase order to visitors / users is a statement of intent to sell as regulated by the relevant legislation and not merely a manifestation of interest. The contract is drawn up in Greek.
By submitting a product purchase order, the visitor / user unconditionally accepts that as long as all or part of the products he has ordered are available and provided, at the sole discretion of the company, that he is deemed fit and capable of concluding a sales contract, without further notice except order confirmation, all or part of the products ordered will be shipped within a reasonable time. The company reserves the right to modify the types or quantity of products available online.
It is expressly forbidden to place an order for a member / user to purchase products using the personal password, username and general account of another member / user even if the other member / user whose personal password was used, of his username and his user account in general, gave his explicit consent after or before use.
In any case, the member / user who used his / her personal password, username and his / her account in order to place a product purchase order shall be liable for payment and full payment of the price of the products sold. The same shall apply where the personal password, username and general user account of a member / user have been used by employees, recruiters, assistants or all personnel or third parties to place an order for a product purchase.
The prices quoted on the website are in Euro and DO NOT include VAT and all applicable taxes. Prices are subject to change without notice.
The company strives to be accurate in the prices displayed in the online store but cannot guarantee the complete absence of error. In the event that a product is incorrectly priced, the consumer will be given the discretion to either buy the product at its actual price or cancel the order.
10. Payment Methods
Transactions are always made in Euro (€). Payment can be made by:
Cash on delivery (To an authorized employee of the company or carrier) by paying upon delivery of the order.
Prepaid, either by bank deposit or by credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners.
Using the Masterpass e-wallet.
Cash, by receipt from the store
The available bank accounts are:
IBAN: GR 04 0140 7220 7220 0233 0000 480
IBAN: GR55 0172 2640 0052 6407 1943 661
Account Number: 52-6407-1943-661
IBAN: GR68 0260 2890 0003 0020 0553 162
Account Number: 0026-0289-30-0200553162
Beneficiary Name of the Accounts Owner: Leonidas Gaiserlides and SON OE
11. Security of transactions
The passwords used to identify the user are two: the username and the password, which provide the user with secure access to their personal information every time they register. The user is able to change the password as often as he wishes. The only user who has access to his / her information is the user through the above codes and as herein is thoroughly responsible is solely responsible for maintaining his / her privacy and concealment from third parties. In case of loss or leak the user should immediately notify the company, otherwise the online store www.gaiserlidis.com is not responsible for the use of the password by an unauthorized person. It is recommended, for security reasons, to change the password at regular intervals and to avoid using the same and easily traceable passwords (eg date of birth).
The company uses the SSL protocol for its online store for secure on-line trading. This way all the personal information of the visitor / user, including his credit card number, name and address, is encrypted so that they cannot be read or changed during their transfer to the Internet. The SSL (Secure Sockets Layer) protocol is today a worldwide Internet standard for the certification of web sites, when used by web users, to encrypt data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has changed during the transfer.
All card payments are processed through Alpha Bank's "Alpha e-Commerce" online payment platform and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL). Encryption is a way of encoding information until it reaches its designated recipient, who can decode it using the appropriate key.
This site, www.gaiserlidis.com, is SSL certified by Cloudflare Inc ECC CA-2.
12.Messages of dispatch
The online store provides the consumer with different ways to send his order. The corresponding shipping cost of the order is communicated to the consumer when choosing the shipping method.
Delivery of products after confirmation of availability is prompt and can be done in the following ways:
Shipment of the order via corporate vehicle service (exclusively for deliveries within the Thessaloniki area), through a partner shipping company or COURIER service, or via the KTEL parcel delivery service.
Receipt of the order from the head office of the company (Thessaloniki, Delta Municipality AIKTEEO Navarinou TT1284, PO 57009).
13. Newsletter Service
The company is not responsible for any failure to deliver or delay newsletters. In order to make the service more active, the user is advised to include the shipping address [email protected] in the safe mailing list and to check the spam folder on a regular basis.
This service will not be abused. The user may at any time and at any time request to stop receiving promotional messages by contacting the company either by email ([email protected]) or via the hotline (+30 2310753810).
14. Applicable law
This is the entire agreement between the company and the visitor / user of his online store and is binding only on them. No modification of these terms will be considered and will form part of this Agreement unless it has been formulated in writing and incorporated therein.
For any dispute arising out of the use of the Services or for any other reason between the User and the Company, the Greek law and the courts of Thessaloniki shall apply.
The original text of these Terms and Conditions of Use is the original text in Greek.